The Homebase Lock Maintenance Guide is a comprehensive resource designed to ensure the proper care, functionality, and security of all Homebase smart locks installed in our residential facilities. This guide outlines the recommended maintenance procedures specific to Homebase technology, including regular inspections, firmware updates, and proper handling of electronic components. It also provides instructions for troubleshooting connectivity or performance issues to minimize disruptions for residents.


In addition to routine care, the guide details the protocols for responding to lock malfunctions, including remote troubleshooting capabilities and procedures for securing access until the issue is resolved. By following the Homebase Lock Maintenance Guide, users can ensure that all smart locks continue to operate efficiently, maintaining both convenience and security across our residential communities.

Updating a Homebase Lock

Step 1:  Click on the Room you are wanting to update.
Step 2:  Click on the Room you are wanting to update.
Step 3:  Select “Update” next to the room you need to update.  Please note, you do need to be in Bluetooth range.

Performing Lock Maintenance on a Homebase Lock

Step 1: Click on the Room you are wanting to Perform a Lock Maintenance on.
Step 2:  Click on “Key Fobs and Updates.”
Step 3:  Click “Perform Lock maintenance.”  Please note, you do need to be in Bluetooth range.

If you require additional assistance in keeping your Homebase Lock up to date, please submit a Maintenance Request on the Housing Portal.

You can also contact the Office of Residential Life at reslife@wustl.edu.